Privacy Policy

01 PRIVACY STATEMENT

1.1. Ensuring the privacy and security of our clients’ and website visitors’ personal and financial information is one of our top priorities. This Privacy Statement outlines how we gather and protect your data. By creating an account or using our website, you consent to the collection and use of your personal information as described in this statement.

1.2. Under the Data Protection Acts of 1988 and 2003, the data controller is Roax (“we,” “us,” “our”).

02 COLLECTION OF PERSONAL INFORMATION

2.1. We collect the necessary information to open an account, facilitate transactions, and protect your assets and privacy. This includes gathering data to better understand your needs and preferences.

2.2. The information we collect directly from you includes details required for communication, such as your name, mailing address, phone number, and email address, as well as to verify your identity. Additionally, we gather demographic data when you open an account, including birthdate, education, occupation, etc., along with information related to your transactions with us. We also evaluate your trading experience, approximate annual income, and net worth to assess your financial standing.

03 USAGE OF PERSONAL INFORMATION

We use personal information exclusively to deliver high-quality service and ensure security. For instance, the information collected may be used to verify your identity and contact details. It also helps us create and set up your trading account, generate an account number and secure password, track your account activity, and communicate with you regarding account-related matters. Additionally, this information enables us to enhance our services, personalize your browsing experience, and inform you about products, services, or promotions that might be of interest to you.

04 OUR AFFILIATES AND PARTNERS

We may share information with affiliates when necessary to provide the product or service you have requested or to give you the chance to participate in the offerings of our affiliates. Additionally, we may establish partnerships and alliances, including joint marketing agreements, with other companies that provide high-quality products and services that could benefit our clients. To ensure these offerings meet your needs and are delivered effectively, we may share certain information with our partners, affiliates, and alliances. This helps them understand which offers are most relevant and useful. The use of your personal information will be strictly limited to the purposes outlined in our relationship with the partner or affiliate.

05 SECURITY

5.1. All information you provide to us is stored on secure servers. Payment transactions are encrypted using SSL technology. If we provide you (or if you select) a password to access certain areas of our website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

5.2. While we strive to protect your personal data, the transmission of information over the internet is not fully secure. Although we make every effort to safeguard your information, we cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we receive your information, we implement strict procedures and security measures to prevent unauthorized access.

06 YOUR RIGHTS

You have the right to request a copy of the information we hold about you. A fee of no more than €5.00 may apply for this request. Additionally, you have the right to access your data, correct any inaccuracies in the information we hold, object to the use of your data, and block specific uses of your data by submitting a written request to Roax.

07 RESTRICTION OF RESPONSIBILITY

If you choose to purchase a product or service from another company, any personal information you share with that company will no longer be governed by our Privacy Statement. We are not responsible for the privacy practices or content of any external sites we link to and have no control over how your information is used or protected by those sites. When you link to a co-branded or third-party website, you may be asked to provide registration or other details. Please be aware that the information you provide will be directed to a third party, and we recommend reviewing their privacy policy to understand how your data will be handled.

08 MARKETING

8.1. We may use your data to provide you with information about our products and services that may interest you, and we or our agents may contact you via mail or telephone regarding these offerings.

8.2. If you are an existing customer, we will only contact you through electronic means (such as email, voicemail, or SMS) with information about products and services similar to those you have previously purchased.

8.3. If you prefer not to receive communications in this way, you can indicate your preferences when we collect your marketing choices. You can modify your preferences at any time by contacting a Client Services representative. An opt-out request made by one account holder of a joint account will apply to all account holders. An opt-out must be made for each individual account you hold with us.

09 USE OF “COOKIES”

9.1. We use cookies to help secure your trading activities and improve the performance of our website. (Cookies are small text files sent from the web server to your computer.) The cookies we use do not contain personal information, nor do they include account or password details. They simply enable the site to recognize that a page request comes from someone who has already logged in.

9.2. We may share website usage data with reputable advertising companies to target our banner ads on this site and other sites. For this purpose, pixel tags (also known as clear gifs or web beacons) may be employed to track the pages you have visited. The information collected by the advertising company using these pixel tags is not personally identifiable.

10 NON-AFFILIATED THIRD PARTIES

10.1. We do not sell, license, lease, or otherwise disclose your personal information to any third party, except as outlined below.

10.2. We may disclose your personal information to third parties when required by law, to regulatory bodies, law enforcement, or other government authorities, or when necessary to protect our rights or property.

10.3. To enhance our services, we may engage third-party businesses to assist with internal functions such as account processing, order fulfillment, client services, satisfaction surveys, or other relevant support or data collection activities. The information we collect from you may also be transferred and stored outside the European Economic Area (EEA), including in the United States. It may also be processed by staff outside the EEA who work for us or our suppliers. Additionally, we may share client information with third parties to analyze client needs and inform clients about product and service offerings. The use of the shared information is strictly limited to the specific task requested and for no other purpose. All third parties receiving personal information are required to protect it in a manner similar to how we protect it.

11 CHANGES TO THIS PRIVACY STATEMENT

From time to time, we may update this Privacy Statement. When changes are made, the updated Privacy Statement will be posted on our website, and we will notify you of these changes through a notice on the site. By continuing to use our website, you accept the revised Privacy Statement as your formal notice. Any disputes related to our Privacy Statement are governed by this notice and our Customer Agreement. We encourage you to periodically review this policy to stay informed about what information we collect, how we use it, and with whom we share it. If you have any questions that this statement does not address, please reach out to a Client Services representative.